Exchanges and Returns

Return Policy and Instructions

If for any reason you are not satisfied with your item you may return it for a refund or exchange. Imprint Plus™, on behalf of shopnamebadges.com, will gladly accept returns for products originally purchased here. We do not accept exchanges or returns for merchandise purchased in stores. This merchandise must be returned to the location of original purchase, according to the terms of the retailer’s return and/or exchange policy.

Exchanging/Returning your purchase:

1. Customized or factory-printed product cannot be returned or exchanged
2. Customers may return full or partial orders of blank product for refund if all of the following conditions are met
3.  Imprint Plus™ is notified within 45 days of shipment

• The product is returned to Imprint Plus™ by the customer within 30 days of the call to Imprint Plus™ at customer’s cost; and
• The components are still in original packaging;
• SRM number assigned by Imprint Plus™ is noted on the box of return by customer
• Note that a 15% restocking fee may apply

The return/exchange must be made within 30 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service. All components original “new” condition or the return will not be allowed. Imprint Plus™ does not accept returns or exchanges unless they are returned in their packaging, when applicable. 

Please email customerservice@shopnamebadges.com with the completed Returned Merchandise Form attached. At that point we will review the claim and provide you with the SRM number.Please specify why you are returning or exchanging and what you would like to exchange your merchandise for. Do not place a separate order for your exchange. An Imprint Plus™ customer service representative will place your exchange order manually. Once we receive your original item(s), Imprint Plus™ will ship out your exchange.

Please write your order number and date of order on the outside of your shipping carton.  Please ship your return/exchange via a traceable signature-required service to ensure delivery and proper credit, when applicable.

At this time return/exchange shipping costs are non-refundable.  Please send all returns prepaid to the following address:

For Canadian and all other international customers,  ship the product to:

Imprint Plus
21320 Gordon Way, Unit 260
Richmond, BC, V6W 1J8
Canada

For USA customers, ship the product to: 

Imprint Plus
c/o UPS
19308 70th Ave S
Kent, WA 98032
USA

Please allow a minimum of fourteen (14) days for us to receive and process your return and issue any appropriate refunds.  In most instances, your return and refund will be completed much sooner.  You will receive an email notification when your merchandise has been processed and the refund has been issued.  Refunds will be given in the same form of payment as the original purchase. 

Damaged or Defective Products

Imprint Plus™ will replace any product that is determined  to be defective, delivered in error, or damaged in shipment if the following conditions are met:

1. Imprint Plus™ is notified within 90 days of purchase
2. “Damaged” is clearly marked on the Receipt of Shipment for Damaged in Shipment claims
3. Imprint Plus™ or our shipping company or freight forwarder is able to pick up defective product for evaluation
4. SRM number assigned by Imprint Plus™ is noted on the box of return by customer (Shipment of Returned Materials)

Please email customerservice@shopnamebadges.com with your claim, and please include digital photos when possible. At that point we will review the claim and provide you with the SRM number. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value.

Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.  Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.